Refund and Cancellation Policy
Refund & Cancellation Policy – CineNow
At CineNow, we strive to provide a smooth entertainment experience. This policy explains subscription cancellations and refund eligibility.
1. Subscription Cancellation
Users may cancel subscriptions at any time through their account settings or the app store used for purchase.
Cancellation will usually take effect at the end of the current billing cycle.
2. Refund Eligibility
Refunds may be considered in situations such as:
- Duplicate payment
- Unauthorized transaction
- Technical billing errors
- Subscription charged but service unavailable
Refund approval is subject to review.
3. Non-Refundable Situations
Refunds may not be available for:
- Partial subscription usage
- Change of mind
- Content preference dissatisfaction
- Violations of platform policies
4. Processing Time
Approved refunds may take:
- 5 to 14 business days
- Additional time depending on banks or app store providers
5. Third-Party Payments
Subscriptions purchased through Google Play or Apple App Store may be subject to their respective refund policies.
6. Contact for Billing Support
For billing or refund inquiries:
Email: support@cinenowapp.com
Data Deletion Request
Data Deletion Request – CineNow
CineNow respects your privacy and provides users the option to request deletion of their personal data and account information.
What Data Can Be Deleted?
Upon request, we may remove:
- Account information
- Profile details
- Watch history
- Saved preferences
- Personal identifiers
Certain information may be retained if required by law or for fraud prevention purposes.
How to Request Data Deletion
To request deletion of your account and associated data:
- Send an email to support@cinenowapp.com
- Use the subject line: "Data Deletion Request"
- Include your registered email address and account details
Our team may request identity verification for security purposes.
Processing Time
Most requests are processed within 7 to 30 business days depending on verification requirements.
Important Information
Deleting your account may result in:
- Permanent loss of watch history
- Removal of saved preferences
- Cancellation of active subscriptions
- Loss of access to purchased content
This action may be irreversible.
Contact Us
For questions regarding data deletion:
Email: support@cinenowapp.com